Integrating occupational health and safety into the United States' personal assistance services workforce agenda
(2006). Consumer voice and choice in long-term care. (Chapter 6). In S. Kunkel & V. Wellin (Eds.), Integrating occupational health and safety into the United States' personal assistance services workforce agenda. New York, NY: Springer Publishing.
Consumer voice and choice is a relatively new concept in the area of long-term care decision-making. It provides the opportunity for consumers to give input and make decisions about the quality and satisfaction of their services. However, these changes have created a need for more fundamental changes in the long-term health care system at large. Among these changes are a commitment to a new model of service delivery; continued assistance by program administrators, clinical and social service personnel, and other direct-care workers to make sure consumers continue their active role in assessment of programs and services; and support by policy makers and agency leaders.
Because consumer voice and choice is a fairly new concept, there is not a lot of literature on the topic, but this book aims to serve as a resource in the field by bringing the most up-to-date information together in one volume. It describes current research, practice and critical thought for professionals who work in long-term care, policy-makers, researchers, students, and a growing number of consumers seeking to take a more active role in their own care or in the care of others close to them (abstract from: