Consumer discourse in assisted living
(2004). Consumer discourse in assisted living. Journal of Gerontology, 59B(2), pp.S58-S67.
Abstract
Article presents an analysis of how assisted living practitioners in 3 Oregon facilities promote residents as consumers, rather than recipients, of long-term care services. Data included field notes, participation in manager-training programs, and interviews with residents and family members collected over a 22-month period. Results are organized around the stages of a consumer cycle including: the process of production, conditions of access, manner of service delivery, and environment of enjoyment.
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